Pro Fast Plastering Privacy Policy
1. Introduction
Pro Fast Plastering (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you ask us for a quote, book a job, visit our website or otherwise deal with us.
A current version of this Policy is always available on our website.
2. What Personal Information We Collect
We may collect the following personal information about you:
- Full name
- Residential or business address, and the address of the property where work is to be done
- Email address and phone number
- Details about your property, such as the condition of walls and ceilings, existing plaster or plasterboard, cornices, any water or impact damage, and site access arrangements
- Photos or videos of your property that you send us, or that we take when quoting or carrying out work
- Insurance claim details, where your job is part of an insurance repair
- Billing and payment details
- Information about the quotes, jobs and services we provide to you
- Any other information you choose to provide to us
We only collect personal information that is reasonably necessary to carry out our business activities. We do not usually collect sensitive information about you.
3. How We Collect Your Personal Information
We collect most personal information directly from you, for example when you:
- Ask for a quote by phone, email, text message, our website or social media
- Book, confirm or pay for a job
- Speak with us on site or contact us with a question
We may also collect your information from third parties who arrange work on your behalf, such as a builder, real estate agent, property manager, strata manager, or insurer or loss assessor, and through the tracking technologies described in section 10.
4. Why We Collect Your Personal Information
We collect, use and disclose your personal information to:
- Prepare quotes, and schedule and carry out plastering work
- Communicate with you about your quote, booking or job
- Issue invoices and process payments
- Provide warranty and after-sales support
- Work with your insurer or loss assessor on insurance repair jobs
- Meet our legal, tax, insurance and workplace health and safety obligations
- Respond to your enquiries and complaints
- Improve our services
- Send you information about our services, where permitted (see section 9)
- Deliver and measure our online advertising (see section 10)
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, subcontractors and authorised representatives, on a need-to-know basis
- Suppliers who help us complete your job
- Builders, real estate agents, property managers, strata managers, insurers or loss assessors, where they arranged the work or you have asked us to
- Our professional advisers, such as lawyers, accountants and insurers
- Trusted technology and service providers that help us operate our business, such as booking, accounting, payment, email and website providers
- Regulators, law enforcement or other third parties where required or authorised by law
We do not sell your personal information.
6. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this happens, we take reasonable steps to ensure that your personal information is handled in line with the Australian Privacy Principles, including through contractual protections with our providers.
7. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps include secure systems, password-protected devices, access controls, and encryption where appropriate.
We keep personal information only for as long as we need it for the purposes set out in this Policy, or as required by law, such as tax record-keeping rules. When we no longer need your information, we securely delete or de-identify it.
8. Access and Correction
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details in section 12. We will respond within a reasonable time.
9. Direct Marketing
From time to time, we may use your contact details to send you information about our services that we think may interest you, such as repair and maintenance tips or seasonal offers.
You can opt out of marketing communications at any time by using the unsubscribe link in our messages, replying STOP to a text message, or contacting us using the details in section 12.
10. Digital Advertising and Tracking Technologies
We use tracking technologies on our website and digital platforms, including pixels, cookies and similar tools, to help us understand how people interact with our content and to deliver relevant advertising.
This includes the Meta Pixel (operated by Meta Platforms, Inc.), which may collect information about your activity on our website, such as pages you visit and actions you take. This information may be used to:
- Show you relevant advertisements on Facebook, Instagram and other Meta platforms
- Create custom audiences based on people who have visited our website
- Build lookalike audiences to reach people with similar interests
- Measure the effectiveness of our advertising campaigns
The information collected through these tools may be shared with Meta Platforms, Inc. and processed in line with Meta’s own privacy policy, available at facebook.com/privacy/policy.
We do not use sensitive information for advertising targeting purposes.
You can manage your advertising preferences, including opting out of interest-based advertising, through:
- Your Facebook or Instagram account settings under “Ad Preferences”
- The Digital Advertising Alliance opt-out tool at youronlinechoices.com.au
- Your browser or device privacy settings
- Contacting us using the details in section 12
11. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us first using the details in section 12.
We will acknowledge your complaint, investigate it, and respond to you within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Contact Details
If you have any questions about this Policy, or want to exercise any of your privacy rights, please contact Pro Fast Plastering using the contact details on our website.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law.
The latest version will always be available on our website. Where changes are significant, we will let you know.